Refund and Returns Policy

1. Return due to incorrect or accidental payment

If you paid for a wrong service (not the one you wanted), or payment was duplicated (payment of the same service was effected several times).

2. Cancellation of a service

If you paid for service but, for some reason, you do not need this very service anymore, or you simply changed your mind – refund will be possible before the start of implementation of this service.

If you want to get a refund, please contact us via:​​​​​​​

And provide us with the following information:

  • Full name;
  • Order number;
  • Order date;
  • Sum you paid;
  • Reason of appeal;

Please keep in mind that refund takes up to 4 weeks after the form is sent(all depends on your bank policy)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

3. Not completed service or emergency

If we did not complete the service for any reason, we can offer an alternative solution to the problem:

  • You have the right to cancel your order after the start of the service and ask for a partial refund. In this case, the amount of the refund will be proportional to the volume of the unfinished services.
  • Replacement of service with the other one the cost of which does not exceed the cost of the service already paid (or multiple services).
  • In addition, we can complete the service later, if you agree.
  • If the service is replaced with a cheaper one, we will refund the difference between the service cost.
  • Full refund of the amount of service wasn’t started.
  • In case if customer conducts business dealings with one of our performers sneakingly we have a right to terminate the service. The amount of the refund will be proportional to the volume of the unfinished services.
  • The Customer has the right to initiate a dispute within 30 days from the date of payment.
  • Disagreements and misunderstandings.

Contact us at {email} for questions related to refunds and returns.